Terms & Conditions
Terms & Conditions – Alice+V
Welcome to Alice+V! By purchasing our handmade beaded jewelry, you acknowledge and agree to the following terms and conditions. These terms apply to all sales and purchases made through our website, as well as any direct transactions.
1. Handmade & Unique Pieces
• Every piece is carefully handcrafted, making it unique. Slight variations in color, size, and design may occur due to the handmade nature of the product. These minor differences are not considered defects and do not qualify for returns, exchanges, or refunds.
• Natural imperfections in materials such as ceramic, glass, or stone beads are part of their inherent beauty and craftsmanship. These imperfections do not qualify as damage or defects.
2. Care Instructions & Liability
To ensure the longevity and quality of your jewelry, please follow these care instructions:
• Avoid contact with water, moisture, perfumes, chemicals, or any harsh substances. Do not wear your jewelry while showering, swimming, exercising, or during activities that may expose it to moisture or chemicals.
• Do not drop, twist, or apply pressure to your jewelry. Delicate materials such as ceramic and glass beads are fragile and may break or crack if mishandled.
• Store your jewelry in a dry, safe place away from direct sunlight, high temperatures, humidity, and any sources of heat or moisture when not in use.
• Regular maintenance (e.g., cleaning, gentle handling) is the customer’s responsibility to maintain the jewelry’s integrity over time.
Liability Disclaimer: We are not responsible for damage caused by improper use, mishandling, or failure to follow the care instructions provided. This includes damage caused by accidents, exposure to water, chemicals, or physical impact. By purchasing, you agree to take full responsibility for the care and maintenance of your jewelry.
3. No Returns, Exchanges, or Refunds
Due to the handmade, personalized, and made-to-order nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for any reason except for products that are damaged during shipping. Please read and confirm your order carefully before making a purchase.
The following reasons do not qualify for a return, exchange, or refund:
• Change of mind or dissatisfaction after purchase.
• Minor variations in color, size, texture, or appearance due to the handcrafted nature of the jewelry.
• Accidental damage caused by the customer, including but not limited to, dropping, pulling, exposing the jewelry to water, chemicals, or other substances, or breaking due to misuse.
• Claims of defects made after the jewelry has been worn, used, or altered in any way (including resizing, repairing, or modifying).
• Personalized or custom items that have been made to order according to customer specifications.
4. Damaged or Lost Items in Shipping
• If an item arrives damaged or defective due to shipping, you must contact us within 48 hours of receiving the item. Please provide clear photos of the damaged item and packaging for our assessment. If your claim is approved, we will offer a replacement or store credit at our discretion.
• We are not responsible for any shipping delays, lost packages, or damages that occur once the package has been handed over to the carrier. We will provide tracking information, but it is the customer’s responsibility to address any issues with the shipping carrier directly.
5. Custom & Made-to-Order Items
• Custom and made-to-order items are uniquely created according to the customer’s specifications and cannot be altered, canceled, or refunded once production has begun. These items are non-returnable and non-exchangeable under any circumstances, except for cases of damage during shipping (as outlined in section 4).
6. Allergy Disclaimer
• While we take great care in sourcing high-quality materials, we cannot guarantee that our jewelry is completely hypoallergenic. It is the customer’s responsibility to ensure they do not have any allergies or sensitivities to the materials used in the jewelry, such as metals, glass, or ceramic.
• If you have known allergies, please contact us prior to purchase for more information on the materials used in specific pieces.
7. Agreement to Terms
• By purchasing from Alice+V, you acknowledge and agree to abide by these terms and conditions. These terms are legally binding and apply to all purchases made on our website or through other means of ordering.
• We reserve the right to modify or update these terms at any time without prior notice. Any changes to the terms will be posted on this page, and your continued use of our website or purchases after such changes indicates acceptance of those updated terms.
• It is the customer’s responsibility to review the Terms & Conditions periodically to stay informed of any changes.
Indemnification: By purchasing from Alice+V, you agree to indemnify, defend, and hold harmless Alice+V, its owners, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, and expenses arising out of or related to your purchase, use, or misuse of our jewelry, including but not limited to, any claims for damages due to improper use or failure to follow care instructions.