Refund Policy

Refund & return Policy - alice+v

1. General Refund Policy

1.1 No Refunds: At Alice+V, we do not offer refunds for any purchases. All sales are final.

1.2 Exchanges: Because each of our jewelry pieces is handmade to order , we only offer an exchange for eligible items. 

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2. Eligibility for Exchange

2.1 Non-Customized Items: Only non-customized items that are unused, unworn, and in their original packaging are eligible for an exchange.

2.2 Custom Items: Custom-made or personalized items are non-returnable and non-refundable due to their bespoke nature.

2.3 Earrings: For hygiene reasons, earrings are non-returnable and non-refundable.

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3. Exchange Process

3.1 Initiating an Exchange: To initiate an exchange, please contact us at bonjour@aliceandv.com within 10 days of receiving your order. Include your order number, and we will guide you through the exchange process.

3.2 Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or an error was made in processing the order. We recommend using a trackable shipping service to ensure the safe return of items.

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4. Damaged or Defective Items

4.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at bonjour@aliceandv.com within 10 days of receiving your order. We will offer an exchange for the exact same item, and we will cover the return shipping costs for defective or damaged items. 

4.2 Please note that all of our items are handmade. As a result, minor imperfections such as slight scratches, variations in bead shapes, and differences in colors are a natural part of the handmade process. These characteristics should not be considered as defects or damage. Each piece is unique, and we embrace the beauty of these subtle variations

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5. Non-Returnable Items

5.1 Items Not Eligible for Return: The following items are not eligible for returns, exchanges, or store credit:
   •    Custom or personalized items
   •    Earrings (for hygiene reasons)
   •    Sale or clearance items (if marked as final sale)

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6. Addressing Issues with Shipments

If your package is lost or delayed, we are not responsible for the issues once the package has been handed over to the carrier. However, we will help provide tracking information and assist with filing a claim with the shipping carrier if needed.

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7. Modifications to the Refund & Returns Policy

Alice+V reserves the right to modify or update this Refund & Returns Policy at any time. Any changes or updates will be reflected on this page, and the date of the most recent update will be noted.

By purchasing from Alice+V, you agree to comply with this policy. We encourage you to read the policy carefully before making a purchase.

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